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CONTACT DETAILS

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POST

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Arnolds Hill Farm Cottage, Arnolds Hill, Wingfield, TROWBRIDGE, Wiltshire, BA14 9LD, GB

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TELEPHONE

07855 506112

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EMAIL

info@nwdlt.org.uk​​

WHAT INFORMATION WE COLLECT, USE, AND WHY

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We collect or use the following information to provide services and goods, including delivery and third party referrals:

  • Names and contact details

  • Addresses

  • Photographs or video recordings

  • Records of meetings and decisions

  • Payment details (including card or bank information for transfers and direct debits)

  • Website user information (including user journeys and cookie tracking)

  • Information relating to compliments or complaints

 

We collect or use the following information to receive donations or funding and organise fundraising activities:

  • Names and contact details

  • Addresses

  • Payment or banking details

  • We collect or use the following personal information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Website and app user journey information

 

We collect or use the following personal information for recruitment purposes:

  • Contact details (eg name, address, telephone number or personal email address)

  • We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Address

  • Correspondence

 

We also collect or use the following information for dealing with queries, complaints or claims:

  • Names and contact details

  • Address

  • Correspondence

LAWFUL BASES AND DATA PROTECTION RIGHTS

 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

 

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

  • Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

  • Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

 

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

OUR LAWFUL BASES FOR THE COLLECTION AND USE OF YOUR DATA

Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Our lawful bases for collecting or using personal information for recruitment purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

WHERE WE GET PERSONAL INFORMATION FROM

  • Directly from you

HOW LONG WE KEEP INFORMATION

We retain your personal information for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes and to enforce our agreements. We generally keep your data for 10 years.

WHO WE SHARE INFORMATION WITH

 

DATA PROCESSORS

 

MAILCHIMP

This data processor does the following activities for us: Mailchimp is used to send our email newsletter if you opt in and provide contact details. You can unsubscribe at any time.

SHARING INFORMATION OUTSIDE THE UK

 

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

 

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

  • Organisation name: Mailchimp

  • Category of recipient: Email newsletter provider

  • Country the personal information is sent to: United States of America

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

HOW TO COMPLAIN

 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated
19 October 2024

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